bu44 Privacy Policy — Your Information Is Safe With Us

1 What Information We Collect

bu44 collects only the information that is necessary for the proper operation of the platform's services. The types of information are described in detail below.

1.1 Registration and Identity Information

When you create an account on bu44, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Address information

1.2 Financial Information

To process transactions, we collect information related to your payment method. Payment methods currently accepted at bu44 are: bKash, Nagad, Rocket, and bank transfer. Sensitive financial information (such as full card numbers) is not stored on our servers; only reference information is retained after a transaction is completed.

1.3 Usage Information

When you use the bu44 platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Site access time and session information
• Data collected through cookies and similar tracking technologies
• Your gaming activity and history

2 Purpose of Using Information

bu44 uses your information only for lawful and necessary purposes. We do not sell your information to any unauthorised third party.

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To manage deposits, withdrawals, and bonus-related activity.
• Identity and Age Verification: To ensure services are provided only to those aged 21 or above.
• Customer Service: To respond to your issues and requests.
• Security and Fraud Prevention: To maintain account security and platform safety.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor gaming behaviour and provide support where needed.
• Platform Improvement: To conduct analysis for improving the user experience.

3 Cookies and Tracking Technologies

bu44 uses cookies and similar technologies that enhance your browsing experience and ensure the platform functions properly.

3.1 Types of Cookies

• Essential Cookies: Required for login sessions and the core functionality of the platform.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Help monitor and improve platform usage.

3.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some core bu44 services from working properly.

4 Information Sharing and Third Parties

bu44 does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:

• Payment Processors: To complete transactions through bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Technical support providers required to operate the platform, who are bound by strict confidentiality agreements.
• Law Enforcement Authorities: When there is a legal obligation or a court order.
• Fraud Prevention Services: For account security and fraud detection.

bu44 does not share your information with anyone outside the cases listed above. Game software providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others) may only receive information necessary for operating the games.

5 Data Security Measures

bu44 has adopted industry-standard security measures to protect your information.

5.1 Technical Security

• SSL Encryption: All data transmission on the website is secured through SSL/TLS encryption.
• Data Encryption: Advanced encryption technology is used when storing sensitive information.
• Firewall and Intrusion Detection: Protective measures against unauthorised access are active.
• Regular Security Audits: To identify and address platform security vulnerabilities.

5.2 Administrative Security

• Only authorised staff have access to user information.
• Staff receive regular training on data protection.
• Data access logs are maintained and monitored.

6 Data Retention Period

bu44 retains your information only for as long as necessary:

• All information is retained for as long as your account is active.
• Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
• Financial transaction records are retained in accordance with applicable financial regulations.
• Once the required period has ended, information is securely deleted or anonymised.

7 Your Rights

As a bu44 user, you have the following rights over your personal information:

7.1 Right to Access

You may request at any time to know what information bu44 holds about you and to receive a copy of that information.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your stored data, you may request that it be corrected. Many details can be updated directly from your account profile.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where legal obligations exist.

7.4 Right to Object to Processing

You have the right to object to certain uses of your information, particularly in relation to marketing communications.

7.5 Right to Withdraw Consent

Where the processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact the bu44 support team. We are available 24/7 via live chat and email.

8 Minors and Age Verification

bu44's services are for those aged 21 or above only. We actively use age verification methods and do not knowingly collect data from any minor.

If we become aware that a minor's information is associated with an account, that account will be closed immediately and the relevant information will be deleted. If a parent or guardian suspects that their child's information has been stored on bu44, please contact the support team promptly.

9 International Data Transfers

bu44 provides services to the Bangladesh market. However, due to our technology infrastructure, some data may be processed on servers in other countries. Whenever such transfers occur, we ensure that:

• The receiving party complies with strict data protection regulations.
• Appropriate contractual safeguards are in place.
• The security of the data transfer is ensured.

10 Responsible Gaming and Data

bu44 analyses your gaming information to ensure responsible gaming. The purpose of this analysis is to:

• Identify unusual or high-risk gaming behaviour.
• Provide the option to set voluntary limits where needed.
• Offer support if there are signs of gaming addiction.

To learn more about responsible gaming, please visit our Responsible Gaming page.

11 Policy Changes

bu44 may update this Privacy Policy from time to time. Whenever significant changes are made:

• The "Last Updated" date at the top of the page will change.
• Registered users may be notified by email.
• A notice may be displayed on the platform for significant changes.

Continuing to use bu44 after any changes will be taken as your agreement to the revised policy. It is therefore recommended that you visit this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the bu44 support team:

bu44 places the highest importance on your privacy and is always committed to protecting your information. Thank you for using our platform.